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July 2023How Useful Are Patient Satisfaction Scores?
Hospitals and other healthcare institutions are publishing patient satisfaction scores to help patients make informed healthcare decisions.
But data from a 2021 review of academic otolaryngology practices “suggest that patient satisfaction scores may not be a sufficient metric by which to detect variation in patient satisfaction” and therefore “may limit the meaningful utility of patient satisfaction scores to help patients distinguish between providers” (Laryngoscope. 2021;131:2204–2210).
Additional reading
If you’re looking for more information on patient satisfaction surveys and their impact on otolaryngology practices, try these studies from The Laryngoscope.
• Trainees associated with improved wait times and patient satisfaction in a multidisciplinary clinic (2023) doi:10.1002/lary.30821
• Publicly reported patient satisfaction scores in academic otolaryngology departments (2021) doi:10.1002/lary.29557
• Clinical scribes and their association with patient experience in the otolaryngology clinic (2019) doi:10.1002/lary.28075
• Satisfaction in academic otolaryngology: do physician demographics impact Press Ganey survey scores? (2019) doi: 10.1002/lary.28335
• Physician impact on the patient and family experience in a pediatric otolaryngology practice (2018) doi:10.1002/lary.27596
• Whose experience is measured?: A pilot study of patient satisfaction demographics in pediatric otolaryngology (2013) doi:10.1002/lary.24307
• Patient experience in outpatient pediatric otolaryngology (2012) doi:10.1002/lary.23364
• Patient satisfaction in otolaryngology: can academic institutions compete? (2012) doi:10.1002/lary.23255