Head and Neck Cancer: What Can Be Done to Mitigate Differences in Diagnosis Between Healthcare Providers?

A 2013 study examined the effect on cancer staging and patient management of outside head and neck imaging studies undergoing a formal second opinion reporting by a fellowship-trained academic neuroradiologist with expertise in head and neck imaging. The researchers found that, following the second opinion review, the cancer stage changed in 56% (53/94) of cases and that the recommended management plan changed for 38% (36/94) of patients with head and neck cancer. When compared to the pathologic staging gold standard, the second opinion was correct 93% (28/30) of the time (J Otolaryngol Head Neck Surg. 2013;42:39).

Multidisciplinary evaluation and treatment of patients with head and neck cancers is something that larger tertiary centers are better able to offer, said Andrés M. Bur, MD, an associate professor and director of robotics and minimally invasive head and neck surgery in the department of otolaryngology at the University of Kansas School of Medicine (KU) in Kansas City. At academic centers like KU, this approach might involve input from radiation oncologists, medical oncologists, oral surgeons, pathologists, speech pathologists, and other different medical specialists who all have expertise in head and neck cancer treatment at multidisciplinary tumor board meetings. “We regularly meet to put our heads together and determine the most appropriate staging and treatment recommendations for individual patients,” he said. “All of these specialists have different areas of expertise and a different perspective specifically on the treatment of head and neck cancer. Patients themselves will see a surgeon, a head and neck surgeon, a radiation oncologist, and a medical oncologist. And that level of expertise just isn’t available at most community practices.”

Dr. Bur admitted, however, that having this diversity in experience can present a challenge in scheduling, particularly for patients who may need to travel long distances to reach an academic center. “One issue, particularly in a in a center like ours, is trying to help coordinate schedules so that these patients are able to get the most out of their visit. We have dedicated head and neck cancer nurse navigators who schedule and coordinate visits.”

The variety of diagnostic tests available at more specialized facilities is also an advantage. “I might be able to get additional studies and come up with a more refined diagnosis,” said Dr. Armstrong. “I also might get a little more information on histology, or have better imaging that will allow me to upstage something that may have been downstage; sometimes it goes the other way, or it might be a false-positive test.”

There are opportunities for collaboration between community-based practices and larger medical centers through referrals. “I get a lot of referrals from general otolaryngologists, or sometimes general surgeons, and occasionally dentists and primary care physicians,” Dr. Armstrong said. “Occasionally, a patient might have a neck mass that hadn’t been diagnosed that turned out to be cancer; other times a patient might have a biopsy that shows cancer, and then the referring physician will send a muscle workup.”

Factors in Differing Diagnoses, Staging, and Treatments

Several additional factors beyond patient volume, technical expertise, and multidisciplinary tumor board and team management contribute to discrepancies in diagnosing, staging, and treating otolaryngologic conditions among center types:

Region. The number of available tertiary centers versus community practices varies widely by region. Areas that have a dense population will have far more options, while more rural or disadvantaged areas will have fewer centers that specialize in head and neck oncology. “In this part of the country (eastern Kansas), just due to the sheer distances between many of our patients and the major academic center here, there are a fair number of general otolaryngologists and other practitioners who haven’t necessarily done additional training in head and neck oncology, but who do treat head neck cancers,” said Dr. Bur.

If a clinician isn’t immersed in this world, it can be very easy to become out of date. It’s critical to keep up with the literature to offer patients the most appropriate treatment. —Andrés M. Bur, MD

Scope of Practice. Another difference comes from the time and resources required for general otolaryngologists to keep up to date on the most recent developments in head and neck cancer pathology. “At an academic tertiary care medical center, you have practitioners who really devote themselves to the care of head and neck cancer, an area that’s rapidly changing,” Dr. Bur said. “If a clinician isn’t immersed in this world, it can be very easy to become out of date. Just a few years ago, there was a major change in the way that certain head and neck cancers—specifically oropharynx cancers—are staged. It’s critical to keep up with the literature to counsel patients correctly and to offer patients the most appropriate treatment.”

Technology/Clinical Trial Availability. Availability of a variety of diagnostic tools is probably the greatest barrier to uniform treatment, and this can make a real difference. In one retrospective analysis of the role of positron emission tomography and computed tomography fusion in the management of early-stage and advanced-stage primary head and neck squamous cell cancer, with a blinded evaluation of clinical data and formation of a treatment plan (Arch Otolaryngol Head Neck Surg. 2006;132:12-16), researchers found that the technology provided additional information that confirmed the treatment plan in 25 out of 36 patients (69%) and altered the treatment plan in 11 patients (31%).

“Some centers may rely on older imaging technology, particularly in more rural and remote areas,” noted Dr. Bur. “They may have out-of-date MRI or CT technology, which we rely on pretty heavily.” In addition, alternative methods of treatment, such as transoral robotic surgery, may not be available in some areas. “Robotic expertise isn’t always available, and therefore patients may not be counseled regarding this particular option at centers that aren’t able to offer this type of surgery,” Dr. Bur added.

Academic centers also often have greater access to a variety of protocols, specifically through clinical trials. One randomized phase II/III trial led by Dr. Bur at his institution that’s currently in the recruitment phase (ClinicalTrials.gov Identifier: NCT04333537) is set to compare sentinel lymph node biopsy surgery and elective neck dissection as part of the treatment for patients with early-stage oral cavity cancer.

The Value of Telemedicine

The use of telemedicine certainly has grown during the COVID-19 pandemic—a recent American Medical Association Physician Practice Benchmark Survey noted that the number of physicians who used telehealth to diagnose or treat patients increased from 15.6% in 2018 to 58% in 2020. “Telemedicine has been available at larger hospitals for several years, but COVID-19 sped up its use just as it sped up the adoption of technologies like online virtual meetings,” said Dr. Sumer. “It has greatly expanded the reach of physicians who are based in large population centers.”

Although the potential is there, many head and neck oncologists prefer face-to-face meetings with patients when possible for diagnosis. “It has been very useful as an adjunct to routine face-to-face care; however, it’s no substitute for the direct physical examination and evaluation of the patient,” Dr. Sumer said. “Therefore, telemedicine should always be supplemented with in-person visits and examinations. Often, however, patients can have easier follow-up appointments through telehealth visits, which is a positive aspect of this technology.”

“The growth in technology during the pandemic has really been one of the positives here in terms of caring for patients in a remote setting,” added Dr. Bur. “However, telemedicine has had a relatively small impact on clinical care for head and neck cancer patients. A big part of that is that we’re so reliant on physical exams—we really need to be able to feel the patient’s neck and look in their mouth, things that we unfortunately can’t do well with telemedicine. Thankfully, as vaccination rates have risen, we’ve been able to get more patients into our clinics in person.”

In addition, some academic medical centers have used telemedicine to create a sort of virtual consultation program, where community clinicians can confer with specialists to discuss their findings and possible treatment plans, but this can be difficult for head and neck cancer. Dr. Armstrong rarely consults with head and neck cancer patients for initial diagnosis using telemedicine. “For certain specialties, like dermatology and psychiatry, and for follow-up medical oncology, telemedicine works really well, and there are some otolaryngology functions that you can do with telemedicine—for example, there are new tools to perform hearing screenings,” he said. “But for much of what we do with the head and neck, this isn’t possible—we use our fingers to palpate and we’ve developed instruments to look where other people can’t see: the scope to look at the nasal pharynx behind the nose, a mirror or the scope to examine the voice box. I am starting to see more patients using their smart phones to send pictures when they have a question on follow-up, however, and that seems to work well. For example, if a patient has some swelling after surgery, we can look at it and say, ‘You know, that’s just postoperative swelling. You’re okay,’ or, rarely, ‘I don’t like that. Come on in.’”

Telemedicine has been very useful as an adjunct to routine face-to-face care; however,  it’s no substitute for the direct physical examination and evaluation of the patient. —Baran D. Sumer, MD

Another benefit of using telemedicine for head and neck cancer diagnosis is its availability for patients who may live far from a treatment center. “I have done telemedicine visits to provide a patient with a second opinion. My ability to appropriately stage a patient or provide a treatment recommendation that way is very limited,” said Dr. Bur. “But I’ve also had conversations with clinicians whose patients can’t drive for six hours or afford a hotel stay to get evaluated and receive treatment here. I’ve had many conversations with some of those referring clinicians who send me their cancer patients, consulting with them on specific cases, especially in situations where the patient just can’t get here. Telehealth can also be helpful for some patients to limit the number of times that they need to travel for follow-up.”

Sometimes, distance is only part of the issue. “At the University of Kansas, we’re right on the state line between Kansas and Missouri, but we have a very difficult time seeing patients from the Missouri side who have Medicaid—it’s a major barrier,” Dr. Bur added. “Many of those Medicaid patients don’t have a lot of resources and don’t have the option of traveling to Columbia or St. Louis, Missouri, for their treatment when, in an ideal world, they would just be able to come across the state line and receive their treatment here.”

Dr. Bur has also found telemedicine useful for follow-up appointments for patients who have a low-risk disease that’s easily detectable, such as an early oral cancer or a skin cancer. But, he cautions, there are many head and neck patients, particularly those with a high-risk, advanced disease, who would not be served by a distanced visit, even in follow-up. “It’s so critical to see those patients in person, to be able to look and feel during an examination to make sure that they don’t have signs of recurrence,” he said.

Another advantage of telehealth interaction is the ease of holding meetings between specialists to discuss individual patient pathology and treatment recommendations. “Early in the pandemic, we transitioned to a purely virtual tumor board, held via Zoom,” Dr. Bur said. “Even with universal vaccination of our employees here at the medical center, we’ve remained virtual. One of the things we’ve realized is that the platform really is sufficient for us to have conversations to review the scans. It has definitely changed the way that we communicate as a healthcare team, and it has certainly facilitated communication between clinicians who are at different centers or remote sites. I think it’s very reasonable for a community physician to confer with an academic physician of their same specialty.”

Dr. Armstrong likes to use telemedicine for counseling his patients. “If I take out an enlarged parathyroid and follow up for six months, I’ll look at the scar over telemedicine, review their labs, and talk to them about how they’re doing. Another thing that’s nice is seeing patients in their homes—sometimes you get a clue about their situation by their surroundings. You might be able to help with access to care.”

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Renée Bacher is a freelance medical writer based in Louisiana. Amy E. Hamaker is the editor of ENTtoday.